Operating multiple channels, in store as well as non-store, allows a retailer to cater to the different shopping motives of its customers.This research into the buying behavior of 525 customers of a multi-channel retailer that operates five channels in Germany shows thatmost customers use only one channel within a buying process, selecting the channel that best satisfies their shopping motives.
Retail branding plays a decisive role in successful retail management. In times of increasing competition, stagnating demand, and increased complexity, providers have recognized that retail chains can no longer stand out from the crowd only by varying assortments, visual merchandising, or prices.
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